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General Questions for Drupal Hosting

    01 . What service do you provide?

    What we provide is a fully managed Drupal-as-a-Service hosting service.

    02 . How is the support provided?

    Most Drupal related work can be done in our Drupal hosting control panel. As to those that cannot be finished in the control panel, you can get professional help from our staff.

    03 . How do you support your clients?

    Our support can be approached via email or ticket.

    04 . Can I speak to a support representative by phone, Skype, or video conferencing?

    We currently offer support by email and ticket only. The live chat support will be available soon.

    05 . When is your technical support available for current clients?

    Our technical support is available 24 hours a day, 7 days a week, 365 days a year.

    06 . Are all your departments open 24 hours a day?

    No. Our Billing and Sales Departments are open Monday - Friday, 8 a.m. to 5 p.m.

    07 . What is the philosophy behind your managed Drupal hosting service?

    Our philosophy is to provide enterprise Drupal hosting services with affordable prices to small and medium-sized businesses.

    08 . What does the fully managed hosting service mean?

    Fully managed Drupal hosting means that all Drupal websites on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.

Technical Questions for Drupal Hosting

    01 . Do you support shared hosting in your cheap Drupal hosting?

    No. We don’t support shared Drupal hosting.

    02 . What cloud providers and regions do you support in your cheap Drupal hosting?

    We currently only support the private cloud in our Dallas data center. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.

    03 . What’s your Drupal-as-a-Service hosting platform?

    It is our quick evolving Drupal hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

    04 . Why choose us?

    Providing the best fully managed Drupal service is our ultimate goal. We always appreciate our clients’ new requests and take them as our opportunities and sources of our motivations. This mentality helps us push our service level further beyond.

    05 . Do you have a daily backup for my Drupal website?

    Yes. Our Kubernetes-powered platform takes daily backup for each Drupal website and keeps each backup for 7 days.

    06 . Can I take backups of my website in your cheap Drupal hosting?

    Yes. You can back up the individual website via our Drupal hosting control panel and download them.

    07 . How can I manage my Drupal website?

    You can manage Drupal websites in the control panel of our Drupal hosting.

    08 . Can I monitor my Drupal website performance?

    Our Drupal control panel has comprehensive monitoring metrics for each Drupal website. However, we don’t support real-time performance monitoring.

    09 . What’s your Drupal hosting environment for my Drupal website?

    Our Drupal hosting environment is built on our self-developed cloud application management platform, a Drupal-as-a-Service hosting platform.

    10 . What makes you different from your competitors?

    Most Drupal hosting services are based on shared hardware or VPS. Ours is powered by the latest cloud computing technologies. We developed our Drupal hosting platform on top of Kubernetes and container technologies. This enables our service to be more stable and flexible.

    11 . What Drupal version do you support?

    We support the latest version of Drupal(V8) on cloud hosting platform.

    12 . Is your cheap Drupal hosting shared?

    No. All Drupal websites on our fully Kubernetes-powered platform are entirely isolated. Each Drupal website owns its dedicated resources.

Sales Questions for Drupal Hosting

    01 . Can I try Drupal hosting plans before payment?

    Yes. New clients can have a six-month free trial.

    02 . What Drupal hosting plan should I start with?

    If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our Drupal hosting plan upgrade is very smooth here. There is almost no downtime during the process.

    03 . How long does it take to set up my Drupal Cluster?

    The deployment of a Drupal on our platform can be a matter of minutes, even seconds.

    04 . Do you have a download file and IP that I can test the network speed?

    Yes. You can test our network speed from 200MB File. Test IP:45.35.12.147.

    05 . Do you offer any network and server uptime guarantee?

    Yes. We offer a 99.9% uptime guarantee for our network and all servers.

    06 . What does your six-month free Drupal hosting mean?

    The free trial services are the same as our paid services essentially, but free of charge for the first six months.

    07 . What happens when my free trial is over?

    Our sales representatives will contact you before the end of the six-month free trial. Your input to our service is highly appreciated. At that time, how to change a free trial service to a paid one will be instructed as well.

    08 . Can I end my trial and upgrade the plan?

    Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.

    09 . How can I get my free trial?

    To start a free trial, please sign up at https://www.dp-clusters.com and click "Get Started" button at the end of your interested plan.

Billing Questions for Drupal Hosting

    01 . What payment methods do you support?

    Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.

    02 . How can I get a lower price?

    You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.

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